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Have a question that isn't listed here?

Please email 
hello@thehopehubau.com and we'll happily support you with an answer. 

What are your office hours?

​The Hope Hub® office is open on Wednesdays between 10:00am and 7:00pm. 

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Do I need a referral to book an appointment with a Psychologist?

No, a referral is not required to book an appointment with a Psychologist at The Hope Hub®

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Can I access a Medicare rebate?

You can explore your eligibility for accessing a referral through the Medicare 'Better Access Scheme' with a General Practitioner (GP). If eligible, you will be provided with a mental health care plan and a referral letter specifying access to an initial six appointments. Your Psychologist will then write back to your referring GP who will review your eligibility for further sessions. Eligible individuals are able to access up to ten appointments per calendar year (January - December). 

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Currently, The Hope Hub® does not offer a bulk-billing service. Individuals who book with The Hope Hub® with a mental health care plan referral will need to pay a gap-fee. You can choose whether you wish to process the medicare rebate yourself, or, The Hope Hub® can complete this on your behalf. 

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The current medicare rebate for a 50+ minute consultation with a Psychologist (with General Registration) is $93.35.

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Do you accept clients who are funded by the National Disability Insurance Scheme (NDIS)?

The Hope Hub® is available to provide psychological services to NDIS clients who are self-managed or plan-managed. The Hope Hub® is not registered with the NDIS to provide psychological services to clients who are NDIA managed. 

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Where are appointments facilitated?

  • Appointments are facilitated in-person at our address in Norwest Business Park. 

  • Telehealth (videoconference) options may be available. Please contact The Hope Hub® to determine whether this can be appropriately accommodated. 

  • ​Off-site appointments can be coordinated if you are booking for psychological assessment however, there will be an additional fee incurred to facilitate clinician travel. 

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